Shipping Policy – ZORASONALI

Effective Date: February 25, 2025

At ZORASONALI, we are committed to providing fast, reliable, and secure shipping for all your household essentials. Our Shipping Policy outlines the available shipping methods, fees, delivery times, and other important information. Please review the details below to ensure a smooth shopping and delivery experience.

1. Shipping Destinations

We offer domestic and international shipping to many locations around the world.

  • Domestic Shipping: Available throughout the United States.
  • International Shipping: We offer international shipping to select countries. Shipping fees and delivery times for international orders will be calculated during checkout.

2. Shipping Methods & Delivery Times

We offer several shipping options to meet your needs:

Domestic Shipping

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Priority Shipping: Estimated delivery time of 1-2 business days.

International Shipping

  • Standard International Shipping: Estimated delivery time of 7-15 business days.
  • Expedited International Shipping: Estimated delivery time of 5-10 business days.

Please note that delivery times are estimates and may vary depending on the shipping method and destination. Once your order ships, you will receive a tracking number for real-time updates.

3. Shipping Fees

  • Shipping Costs: Shipping fees will be calculated based on the shipping method and delivery address. Shipping costs are displayed during checkout.
  • Free Shipping: We offer free standard shipping for domestic orders over $100.
  • International Shipping Fees: International shipping fees are calculated at checkout and depend on the size, weight, and destination of your order. Customers are also responsible for any customs duties, import taxes, or other fees that may be applied upon delivery.

4. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays). Orders placed after 3:00 PM (EST) will be processed on the next business day.
  • Peak Seasons: During busy seasons (e.g., holidays), order processing may take an additional 1-2 business days.

5. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.
  • You can track your package by entering the provided tracking number on the courier’s website or directly on ZORASONALI.
  • If you do not receive tracking information within 3 business days, please contact our customer service team at info@zorasonali.com for assistance.

6. Shipping Delays

  • ZORASONALI is not responsible for shipping delays caused by third-party carriers, weather conditions, or customs issues for international shipments.
  • In case of a significant delay, we will notify you as soon as possible and provide updated tracking information.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost or delayed, please contact us immediately. We will assist you in locating your package by working with the carrier.
  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receiving your order. Provide clear photos of the damage and packaging. We will help you with a return or exchange for the damaged item.

8. Incorrect Shipping Addresses

  • Responsibility: Customers are responsible for providing accurate shipping information during checkout.
  • Returned Packages: If a package is returned to us due to an incorrect or undeliverable address, you will be responsible for the additional shipping charges to reship the order to the correct address.
  • Undeliverable Packages: If a package is deemed undeliverable by the courier, it will be returned to us. We will contact you to arrange for reshipping. Additional charges may apply.

9. International Orders

  • Customs Duties & Taxes: International customers are responsible for any customs duties, import taxes, or other fees that may be imposed by the destination country. These charges are not included in the order total and must be paid by the customer directly to the customs authorities.
  • Return Shipping Costs: International return shipping is the responsibility of the customer unless the item is defective or incorrect.
  • Delivery Delays: International shipments may experience delays due to customs processing or other factors outside of our control.

10. Contact Us

For any questions or concerns regarding our Shipping Policy, please contact our customer service team:

📍 Address: 389 G Rr #2, Bronson, Texas
📞 Phone: (409) 275-5147
📩 Email: info@zorasonali.com
🌐 Website: https://zorasonali.com

We are committed to providing a smooth and reliable shipping experience. Thank you for choosing ZORASONALI for your household needs!