Shipping Policy for Zorasonali

Effective Date: January 8, 2025

At Zorasonali, we are committed to ensuring that your orders are delivered quickly, safely, and efficiently. This Shipping Policy provides an overview of our shipping methods, costs, timelines, and procedures for handling delivery-related issues.

1. Shipping Destinations

We currently ship to:

  • United States: All 50 states, including Alaska and Hawaii.
  • U.S. Territories: Puerto Rico, Guam, and the U.S. Virgin Islands.
  • Military Addresses: APO/FPO/DPO locations.

At this time, we do not offer international shipping but are exploring opportunities to expand our delivery reach in the future.

2. Shipping Methods and Delivery Times

We offer the following shipping options to meet your needs:

Standard Shipping:

  • Delivery Time: 5-7 business days (excluding weekends and holidays).
  • Coverage: Available for all eligible destinations.

Expedited Shipping:

  • Delivery Time: 2-3 business days (excluding weekends and holidays).
  • Recommended For: Faster delivery at an additional cost.

Overnight Shipping:

  • Delivery Time: 1 business day (orders must be placed by 12 PM CST for same-day processing).
  • Coverage: Available for select locations with additional fees.

Processing Time:

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.

During high-demand periods (e.g., holidays, sales events), processing times may be slightly longer.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • The shipping method selected.
  • The weight and dimensions of the package.
  • The destination address.

Free Shipping:

Enjoy free standard shipping on orders over $75 (after discounts and before taxes).

For orders below $75, the shipping cost will be displayed at checkout. Expedited and overnight shipping options are available at additional charges.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package.

  • You can track your shipment on the carrier’s website or via the link provided in the email.
  • For tracking issues, contact our customer support team at info@zorasonali.com or call (409) 275-5147.

5. Delivery Issues

Delayed Deliveries:

While we strive to deliver your items on time, delays may occur due to unforeseen circumstances (e.g., weather, carrier issues). If your order is delayed, please contact us, and we will work with the carrier to resolve the issue promptly.

Lost or Stolen Packages:

If your tracking information indicates that your package was delivered but you haven’t received it, please notify us within 48 hours. We will assist you in filing a claim with the carrier or arranging a replacement if applicable.

Damaged Items:

If your package arrives damaged, please contact us immediately and include photos of the damaged item(s) and packaging. We will arrange a replacement or refund based on your preference.

6. Address Changes and Corrections

Please ensure that your shipping address is accurate at checkout.

  • If you need to update your address, contact us immediately after placing your order.
  • Once an order is shipped, address changes are no longer possible.

Packages returned due to an incorrect address may require additional shipping fees for re-delivery.

7. P.O. Boxes and Military Addresses

We gladly ship to P.O. boxes and APO/FPO/DPO addresses.

  • Delivery times may be slightly longer for these locations.
  • Expedited and overnight shipping options may not be available for P.O. boxes and military addresses.

8. Returns Due to Non-Delivery

If your package is returned to us due to:

  • Incorrect or incomplete address.
  • Delivery refusal by the recipient.

We will contact you to arrange re-shipment. Additional shipping charges may apply for re-delivery.

9. Returns and Refunds

For information on returning items or requesting a refund, please refer to our Return Policy. For further assistance, feel free to contact our support team.

10. Commitment to Timely Delivery

At Zorasonali, we work with trusted carriers to ensure timely delivery of your orders. Our goal is to provide you with a smooth and hassle-free shipping experience, so you can enjoy your purchases without delay.

11. Customer Support

If you have any questions or concerns regarding your shipment, our customer support team is here to assist you.

We are committed to resolving any shipping-related issues quickly and ensuring your satisfaction.

Thank you for choosing Zorasonali! We appreciate your trust in us and look forward to serving you with the best household solutions.