Payment Policy – ZORASONALI

Effective Date: February 25, 2025

At ZORASONALI, we aim to provide a seamless and secure shopping experience for our customers. This Payment Policy outlines the payment methods accepted, how payments are processed, and what steps we take to protect your payment information. By making a purchase from us, you agree to the terms outlined below.

1. Accepted Payment Methods

We accept the following payment methods to ensure a smooth and secure checkout process:

✔ Credit/Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
✔ PayPal: Secure online payment option for easy transactions.
✔ Apple Pay / Google Pay: Convenient mobile payment options for fast and secure purchases.
✔ Other Payment Methods: Additional payment methods may be available based on your location.

All transactions are processed securely, and we use SSL encryption to ensure the protection of your personal and payment information.

2. Payment Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email that serves as acknowledgment that we have received your order.
  • Payment Authorization: Your payment will be authorized immediately upon checkout. If there is an issue with your payment (e.g., insufficient funds or incorrect payment details), your order will not be processed until the issue is resolved.
  • Order Processing: Once payment is confirmed, your order will be processed, and you will receive a shipping confirmation email with tracking information once your items have been shipped.
  • Payment Failure: If payment fails due to technical issues or insufficient funds, we will notify you by email. You can then update your payment details to complete your purchase.

3. Currency

  • All prices are listed in USD (U.S. Dollars) unless otherwise specified.
  • For international customers, if your payment provider operates in a different currency, a currency conversion fee may apply, which is determined by your bank or payment service provider.

4. Secure Transactions

At ZORASONALI, we prioritize the security of your payment information. We use SSL encryption (Secure Socket Layer) to protect the transmission of your personal and payment data. Additionally, we adhere to PCI DSS (Payment Card Industry Data Security Standards) to ensure the highest level of security during transactions.

5. Payment Confirmation & Processing Times

  • Payment Confirmation: Once your payment is successfully processed, you will receive a payment confirmation email with a summary of your transaction.
  • Order Processing: After payment confirmation, your order will typically be processed within 1-3 business days (excluding weekends and holidays). Orders placed after 3:00 PM (EST) will be processed on the next business day.

6. Taxes & Duties

  • Sales Tax: Sales tax will be calculated and applied to your order total based on the shipping address and applicable tax laws in your region.
  • International Orders: For international orders, any customs duties, import taxes, or other fees that may apply upon delivery are the responsibility of the customer. These charges are not included in the order total and must be paid directly to the customs authorities.

7. Refunds

  • Refund Method: Refunds will be processed to the original payment method used during the transaction.
  • Processing Time: Refunds are typically processed within 5-7 business days after we receive and inspect returned items.
  • Shipping Fees: Shipping fees are non-refundable, unless the return is due to an error on our part (such as an incorrect or defective product).

8. Payment Issues

  • Declined Payments: If your payment is declined, we will notify you via email. Please update your payment method to complete the order.
  • Payment Delays: Occasionally, there may be delays in payment processing due to issues with the payment provider or your bank. We are not responsible for delays caused by third-party payment processors.

9. Contact Us

If you have any questions or issues regarding payments, please contact our customer service team:

📍 Address: 389 G Rr #2, Bronson, Texas
📞 Phone: (409) 275-5147
📩 Email: info@zorasonali.com
🌐 Website: https://zorasonali.com

We are committed to providing a secure and user-friendly shopping experience. Thank you for choosing ZORASONALI!