Payment Policy for Zorasonali

Effective Date: January 8, 2025

At Zorasonali, we are committed to providing a secure, convenient, and flexible payment process for all our customers. This Payment Policy explains the accepted payment methods, how payments are processed, and the measures we take to protect your financial information.

1. Accepted Payment Methods

We offer multiple payment options to suit your preferences and ensure a smooth checkout experience:

Credit/Debit Cards:

  • Visa
  • MasterCard
  • American Express
  • Discover

Digital Wallets and Online Payment Services:

  • PayPal
  • Apple Pay
  • Google Pay

Buy Now, Pay Later (BNPL):

  • Flexible installment plans are available through trusted third-party providers (e.g., Afterpay, Klarna). Terms and conditions apply based on the provider.

Gift Cards:

  • Zorasonali Gift Cards (if applicable).

Direct Bank Transfers:

  • For corporate or bulk purchases, we may offer direct bank transfer options. Contact our customer service team for details.

2. Payment Processing and Authorization

When you place an order, your payment method will be authorized to ensure sufficient funds are available.

  • Credit/Debit Cards: Funds will be charged immediately after order confirmation.
  • PayPal and Digital Wallets: Payments are processed instantly.
  • Buy Now, Pay Later (BNPL): Payment schedules and terms will be determined by the BNPL provider.

You will receive an email confirmation once your payment has been successfully processed.

3. Taxes and Fees

Sales Tax:

  • Applicable sales tax is calculated based on your shipping address and displayed during checkout.

Currency Conversion and Fees:

  • All transactions are processed in U.S. Dollars (USD).
  • If your card is issued in a different currency, your financial institution may apply conversion rates and fees. Please check with your bank for details.

4. Refunds and Cancellations

Refunds:

Refunds for canceled or returned orders will be issued to the original payment method. Depending on your bank or payment provider, refunds may take 5-10 business days to reflect in your account.

Order Cancellations:

  • Orders can be canceled without penalty if requested before the order is processed for shipment.
  • Once the order has been shipped, cancellations are no longer possible. However, items can be returned according to our Return Policy.

5. Secure Payment Processing

Your security is our top priority. We take every precaution to protect your financial data:

  • SSL Encryption: All transactions are encrypted using Secure Sockets Layer (SSL) technology to protect your payment details.
  • PCI Compliance: Our payment systems adhere to the Payment Card Industry Data Security Standards (PCI DSS) for safe handling of credit card information.
  • Trusted Third Parties: We use reputable payment gateways (e.g., Stripe, PayPal) to ensure secure processing.

6. Fraud Prevention

To safeguard our customers and business, we may take the following measures:

  • Orders flagged as suspicious may require additional verification (e.g., identity confirmation).
  • If fraud is suspected, we reserve the right to cancel the order and notify the cardholder.

If your payment is declined or flagged, contact your financial institution or our support team for assistance.

7. Buy Now, Pay Later (BNPL)

For eligible purchases, we partner with BNPL providers to offer interest-free installment plans.

  • Eligibility: BNPL availability depends on your location, order value, and the provider’s terms.
  • Payment Schedules: Payment terms and due dates are set by the provider.
  • Late Fees: Missed payments may result in additional fees imposed by the BNPL provider.

For questions about BNPL payments, please contact the provider directly.

8. Failed Payments

If your payment is unsuccessful due to insufficient funds, incorrect details, or technical issues:

  • Your order will not be processed.
  • You may update your payment details and retry the transaction.

For further assistance, contact our support team.

9. Payment Support

If you experience any issues during checkout or have concerns about your payment, our team is here to help:

  • Common Issues We Handle:
    • Declined transactions
    • Errors during checkout
    • Missing payment confirmations

Contact Us:

We’ll work promptly to resolve your concerns and ensure your order is processed successfully.

10. Transparency and Trust

At Zorasonali, we value transparency and your trust. There are no hidden fees or unexpected charges—what you see at checkout is exactly what you pay. If you have questions or concerns, please don’t hesitate to reach out to our team.

Thank you for choosing Zorasonali! We look forward to providing you with an exceptional shopping experience.