Refund and Return Policy for Zorasonali

Effective Date: January 8, 2025
At Zorasonali, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or arrive in less-than-perfect condition. This Refund and Return Policy outlines the terms and conditions for returning items and requesting refunds.

For assistance, please contact us:

1. Eligibility for Returns

We accept returns for most products within 30 days of delivery, provided the items meet the following criteria:

  • The product must be in its original packaging, unused, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items
Certain items are not eligible for returns, including:

  • Clearance or final-sale items.
  • Products damaged due to misuse, improper handling, or unauthorized alterations.
  • Custom or personalized items.

2. How to Initiate a Return

To begin the return process:

  1. Contact Us: Reach out to our support team at info@zorasonali.com or (409) 275-5147 with your order details and reason for the return.
  2. Receive Authorization: Our team will provide you with a Return Authorization (RA) number and instructions.
  3. Package the Item: Securely pack the product to prevent damage during transit. Include the RA number inside the package.
  4. Ship the Item: Use a traceable shipping service to send the item to the address provided by our team. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Policy

Refunds are processed once the returned item is received and inspected. Refunds will be issued to the original payment method within 5–10 business days after approval.

Refund Conditions

  • Full refunds are provided for defective, damaged, or incorrectly shipped items.
  • For other returns, a restocking fee of up to 15% may apply. Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

If you wish to exchange a product:

  • Follow the same return process as outlined above.
  • Specify the replacement product you’d like in your return request.
  • Exchanges are subject to product availability. If the requested item is out of stock, a refund will be issued.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Notify us within 48 hours of delivery at info@zorasonali.com.
  2. Provide photographs of the damaged product and packaging.
  3. We will arrange for a replacement, exchange, or refund, depending on your preference and product availability.

6. Cancellations

  • Orders can be canceled before shipment by contacting us at info@zorasonali.com or (409) 275-5147.
  • If your order has already shipped, you may need to initiate a return once it is delivered.

7. Store Credit

For eligible returns, you may opt for store credit instead of a refund. Store credit can be applied toward future purchases on zorasonali.com.

8. Important Notes

  • Items returned without prior authorization or outside the 30-day return window may not be accepted.
  • We are not responsible for items lost or damaged during return shipping. Use a secure and trackable shipping method for your return.

Contact Us

If you have questions or need assistance with a return or refund, please reach out to us:

Thank you for choosing Zorasonali. We are committed to ensuring your satisfaction with every purchase. Explore our collection of cleaning tools, electrical household appliances, home décor and organization, and kitchen appliances at zorasonali.com.

Zorasonali – Simplifying Life, Beautifying Home.